At Pastrycrafted, customer satisfaction is our top priority. As our products are digital and delivered instantly upon purchase, we have specific guidelines regarding refunds and returns to ensure clarity and fairness.

1. Refund Eligibility

Refunds may be issued under the following circumstances:

• You did not receive the digital product due to a technical issue on our end.
• The product you received is significantly different from its description.
• You experience persistent technical difficulties accessing or downloading the product, and we are unable to resolve the issue.

2. Non-Refundable Cases

We do not offer refunds in the following situations:

• Change of mind after purchase.
• Incorrect purchase (e.g., purchasing the wrong product).
• Failure to download or access the product due to customer-side technical issues unrelated to our platform.

3. How to Request a Refund

To request a refund, please contact us within 7 days of your purchase at:
📧 Email: [email protected]
Include the following details:

• Your name and contact information.
• The product name or order number.
• A brief explanation of the issue.

4. Resolution Process

Upon receiving your refund request:

• We will review the details within 3 business days.
• If approved, the refund will be processed, and the amount will be credited back to your original payment method within 5-10 business days.

5. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to reach out at:
📧 Email:[email protected]

Thank you for your understanding and support of our digital platform.